Top functies
Systems
Back-end
Remote support
Maintenance and Administrator on Huawei CBS and Mobile Money nodes.
Support and interface with commercial team.
Performance report on CBS, Mobile money nodes
Incident resolution and escalation following SLA
Training to commercial and other team to manage GUI interface.
Managing connectivity between OCS and Core node.
Provide technical support by remote to customer using Jira, Slack, Squadcast
Working as Mobile Financial Service Administrator and Support.
Implement all project related to mobile money and VAS.
Provide performance report on daily/weekly/monthly basis.
Incident management and resolution with SLA expectation.
Provide technical support to commercial team.
Maintenance of all VAS nodes and escalation to L2 support.
Incident reporting to L2 support.
Software development.
USSD menu development.