Depending on your area of expertise You will be either allocated on our main project ATRIAS or in other projects. In both cases you will work in dynamic (agile/scum) environement as Process Analyst. The domain of application and expertise researched is Retail domain which means : contracting of customers; move from one place to another; tariff conversion; billing , dunning and customer contacts.

IN GENERAL ANALYST TASKS INCLUDE

• Analysis, improvement & optimization the Process
• Participate in a scrum team to the development end to end of the solution : analysis, design (as business contact), testing
• Your main deliverables are:
  • User Stories : mainly requirements and acceptance criteria o Comprehensive process documentation (based on internal guidelines) o Test Scenarios and Impact Analysis

COMPETENCES

• Expertise of the Belgian Energy sector process is a must
• Expertise in Retail (Customer) processes is a big plus
• Knowledge of Salesforce is a big plus
• Result driven
• Good communicator and capacity to mobilize users for improvements
• Proven experience in process improvement with or without IT implementation
• Capacity to analyze indicators, process, user behavior, customer feedback and identify improvement and optimization

KNOWLEDGE & EXPERIENCE

• Belgian Utility process
• Experience with SAP-ISU (metering, structuring)
• Experience with Customer Relation Management (Salesforce,…)
• MIG 6.0 or MIG 4.0
• Process improvement methology

SKILLS

• Good analysis skills
• Team player
• Experience in project modus
• Responsibility
• Involvement
• Proactive
• Language (DU/FR/ENG)