What does a L1 Consultant do at SPIE Belgium ICS?

Our teams support and facilitate the digital transformation of our corporate and enterprise customers all over Belgium. SPIE Belgium ICS designs, operates and integrates tailored ICT solutions in the areas of Workspace, IT Security, DataCenter & Cloud, Printing & Document Management and IP Connectivity.

As a Security Engineer for the ICS Division of SPIE Belgium, you deliver our ICT solutions to our customers. You will advise and provide quality technical expertise to our customers, through our managed services, projects and consultancy.

In which areas will you outperform?

1. Providing 1st line technical support, answering support queries via phone & email.
2. Remote administration and management of customer premises equipment.
3.  To log & prioritise system & user support calls for the second line support team.
4. Carrying out user administration and set up.
5. Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.
6. Determining the nature of faults and the steps required to rectify it.
7. Creating and maintaining email profiles for users.
8. Writing progress and statistical reports for supervisors and managers.
9. Document and maintain Help Desk policies and procedures.
10. The update and maintenance of the IT service desk authorised users database.
11. Track, monitor and report on all Help Desk incidents within defined customer service levels.

What makes you so SPIE?

You have a real solution-oriented spirit. Motivated by challenges and the achievement of your objectives, you are available to our clients while demonstrating empathy and active listening skills. This is your secret to achieve exceptional follow-up and impress our clients. These qualities are of course in addition to all your IT skills, which are the essence of your job.  

• Proficiency in the troubleshooting and resolution of all client queries.
• Good problem solving skills along with the ability to maintain calm under pressure.
• Basic understanding of PC hardware set-up and configuration.

A methodical and structured approach to problem solving.

Why choose SPIE?

You are choosing a sustainable future, an exciting career full of challenging assignments and projects, and opportunities for development in a family-like atmosphere with an employer who has already been certified "Top Employer" 14 times. SPIE is part of a strong European group that is building a better world of smart cities and efficient buildings, energies and industries.  

But that's not all. You can count on :

• A permanent contract.
• A competitive monthly salary with extra-legal benefits (company car, meal vouchers, group and hospitalisation insurance, etc.).
• 1800 colleagues who listen to you, help you and enjoy talking to you.
• A 'good morning' every day
• An integration process that will quickly put you at ease.
• A job where you will be able to develop your talents on a daily basis and a springboard to a sustainable career.
• A job where you can develop your expertise and skills through a wide range of training courses and certifications
• Special attention to your work-life balance
• The opportunity to contribute to exciting projects in your region that you can be proud of!
• Make the difference and feel useful thanks to all the social projects we support