As a Service Level Manager you are the end to end responsible for the availability and performance of the applications related to customer data. Your tasks consist out of but are not limited to

Incident & Problem management

• Assure proper monitoring and (preventive) maintenance of the applications under your care
• Actively follow up major incidents and debrief these incidents
• Document the lessons learned, define action points for improvement and prevention and assure a timely implementation
• Guide and improve the efficiency of the operational team

Change management

• Keep track of and communicate on all changes for the applications in your domain and make sure these are executed with proper preparation and aftercare.
• Assess and follow up all changes impacting your domain to make sure they are executed outside business hours and sanity checks are foreseen

KPI management

• Setup Key Performance Indicators for the applications under your care which provide a realistic view on the application health, stability, performance and user satisfaction.
• Define targets in agreement with Business and Service Quality teams and take all possible measures to make sure these targets are met.

Profile:

• Excellent in communication (written + verbal)
• Advanced knowledge of English + Dutch and/or French
• Analytical and assertive, strong customer and solution oriented
• Broad technical knowledge
• Very strong in organizing and documenting
• Can work independently: assess workload, plan and organize work and set correct priorities
• Advanced reporting and presentation skills

A job at Proximus? You'll find that everything revolves around the idea 'Think Possible'. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

Naturally we have a competitive salary package for you. But there is so much more!

• We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
• We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
• We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
• We are, of course, committed to sustainability. What else did you think?
• We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
• We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
• We put our customers first. And because we are all customers somewhere, you already know what that means. That's good.
• And the ever-important work-life balance? We keep it in the right place.

In a nutshell … We offer you a job full of opportunities to grow and learn, a job that will push you forward, as you shape the digital future with us. And in doing so, you might achieve more than you thought possible. Are you a professional who thinks like this? Someone who sees solutions where others only see obstacles. Then you are a talent that can still grow with us. Every day.