The Job
• Provide recommendation on technology upgrades
• Communicate all customer implementation and support interactions to team members
• Participate in designing, developing and supporting new offers as requested by team manager
• Support newly developed solutions
• Deliver product/service/solution training on an as needed basis
• Plan Deployments and Technical Designs with Supervising Senior
• Ensure timely completion of projects and deployments
• Keep I&S (project & cases) backlog on minimal level
• Complete 90% of implementations successfully within the deadlines
• Develop at least 2 technical documents to be added to the knowledge base
• Use CRM and intranet and comply 100% with the TSS and Support procedures
• Work with managements to determine departmental priorities.
• Participate in company wide initiatives when assigned and required
Working Conditions:
• Work Schedule: Full time, and may need to work extra hours to meet deadlines.
• Business Travel time: up to 20%
• Might require working on night shifts, during holidays and weekends.
Qualifications:
• Computer Science/ Engineering graduate from a reputable university.
• Minimum 8 years industry experience (IT Field, Financial Markets, and Experience in the SWIFT unit of a bank).
• Certifications: windows, UNIX, MSSQL or Oracle.
• Proven track in software installation and troubleshooting.
• Managed and successfully completed at least 4 major projects/implementations over a period of time.
• Demonstrated ability to develop skills, work effectively with the team dynamics, achieve goals and administer trainings.
Freelance or employee on luxembourg payroll
ful-time