Servicedesk Engineer

We're looking for an IT ServiceDesk Support Engineer to provide comprehensive support for devices, Office 365 (Outlook/SharePoint), Windows, and other related technologies.


  • Ensure timely and efficient support to achieve high customer satisfaction among our client's customers, both through phone, remote, and on-site assistance.
  • Resolve reported IT issues and escalate more advanced and urgent problems to third parties in a timely and accurate manner.
  • Log and monitor IT issues (hardware/software/network) reported by customers.
  • Assist colleagues with the (re)installation of non-complex solutions (laptops, desktops, mobile devices) and provide support for (re)installations of complex solutions (servers, NAS, etc.) following established procedures.
  • Provide support for applications in the Portfolio (Windows OS, Windows Server OS, mail server, mobility, etc.) and take responsibility for one or more applications.
  • Document supported applications and contribute to the development of a knowledge database.


  • 1-2 years of experience in a user support Service Desk role. More experience is welcome as well.
  • Strong knowledge of Microsoft 365 (application support), Active Directory (basic support: adding, removing, modifying), network, and firewall (basic understanding and experience with specific products).
  • Knowledge of Azure is a significant advantage.
  • Proficiency in Dutch & English, with basic knowledge of French.
  • Ability to handle stress and work well in a team.
  • Hands-on approach to problem-solving.