Want to be a part of our team?

You will be part of the NTX Consortium Team in charge of operating the European Commission’s Network Managed Services under the NMSIII framework contract.

The NMS III Infrastructure consists of:

Network Infrastructure:

• The LAN in the Commission’s buildings (approximately 80 buildings spread over Brussels, Luxembourg)
• The connections between these buildings as WAN (MPLS technology)
• Wi-Fi Hotspots spread over the Commission's buildings
• Data Centre network services

Network Security and Network Application Infrastructure:

• The security perimeter consists in a multi-layer infrastructure of firewalls of different vendors.
• The incoming and outgoing accesses with the external world pass through dedicated appliances working as proxies and reverse proxies.
• DNS infrastructure and authentication servers are part of our domain of competences.
• Telephony and Videoconferencing Infrastructure
• Only Non-end-user devices and specific end-user devices and interact to the classic telephony service
• Large video studio, video conferencing room and personal video systems

Network Intervention Services:

• On-site intervention services including the technical room management
• Storehouse and spare services

Compliancy Infrastructure:

• Definition and maintenance of processes including the associated tooling, metrics and KPIs
• Reporting of metrics and KPIs

Supporting Infrastructure:

• Definition and maintenance of underlying infrastructures including the filesystems and the central computer platforms
• Maintaining and develop automation tooling to ease use and increase reliability of the service

Test and lab Infrastructure:

• Assist in defining test programs for design projects
• Assist in automating test programs as regression testing and fault testing and allow for faster validation of design changes
• A team of 60 people is working permanently on-site (Luxembourg and Brussel).

Activities:

• Deploying, configuring, maintaining and monitoring the network/network security and supporting services
• L2 support
• Service troubleshooting
• Incident resolution
• Problem management with suppliers and underlying services for the covered domain and services
• Infrastructure monitoring, availability testing and reporting
• Implements changes and service requests when they are not yet automated
• Documentation management
• Transition of a service from design to operations
• Develop deployment plan
• Develop network/network security and supporting custom services
• Release management
• Impact assessments
• Project activity for network/network security or supporting services
• Security monitoring for the different services to be covered by the NMS III organisation
• Automation of devices configuration
• Continuous integration/continuous

Requirements

• Education: BAC +5 in computer sciences or equivalent
• Videoconference Technologies
• PexIp
• Videoconference gateways
• H323 and SIP
• Voice Technologies:
• Call manager
• Voice gateway
• SIP
• Network technologies :
• Switching principles, spanning tree, VSS, 802.1q, VPLS
• Routing principles, BGP, MPLS, IP VRF
• Internet technologies : IP, TCP, UDP, DNS, HTTP, SSL, IPSEC
• Fluent in French and English is a requirement
• Any network certification is considered as an advantage
• Experience in delivering in a production environment is considered as an advantage

What will make you a good fit for the role?

• At least 3 years of professional experience relevant to the duties she/he is responsible for within the NMS III operations organisation
• Comfortable with most aspects of administration of systems involved in one or more of the domains of this call for tender
• Has a solid understanding of most of the technical aspects and concepts related to the domains of this call for tender
• Ability to write scripts using one of the programming languages used within the NMS III organisation (Perl, Python, Shell, C++, etc)
• Advanced knowledge of the technical area/domain she’s/he’s part of
• Certifications in the domain she’s/he’s part of
• Experience in Automation (Use of Ansible, Puppet, Jenkins, etc)
• Creative problem-solving skills
• Strong attention to details
• Ability to troubleshoot and diagnose problems
• Working knowledge, written, and spoken, of English required. French desirable.
• Location and Timing issues
• Provision of the above-mentioned services basically in Luxembourg, with a possibility to work in Brussels about 1 day per month.
• Business hours: 7h-19h - being able to regularly start at 7h and being able to regularly end at 19h
• On-call permanence during nights or weekends.

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