Job Description

• Answering and managing questions and incidents created by our customers in our B2B Extranet
• Communication with our customers, suppliers and partners
• Solving 90% of the calls who are related to infrastructure
• You are able to solve at least 75% of the questions in an autonomous way
• Follow up and/ or handover technical incidents that couldn't been resolved by you, to specialists
• Possible interventions at our clients in function of their needs
• Installation en configuration of new servers
• Advise and assist development and IT production teams or users in their choice and application of technical solutions
• You'll be the contactperson for our internal clients regarding Infrastructure questions
• You play an important role in the proper functioning of our team of consultants

Your profile

• You have a first experience in support and you would like to expand your knowledge in Infrastructure (servers, systems, ....)
• Or you have a first experience in IT-consultancy and you wish to maintain and expand your technical expertise but in a more sedentary workplace
• You have a bachelor or master in IT
• you are dynamic and have a passion for information technology
• Your sense of responsibility remains great in all circumstances
• You have knowledge of: Windows Server, Active Directory, networking, Linux, Storage, VMware, NAS, SAN, ...

• Basic knowledge of IBM Power Systems iSeries is a nice-to-have
• You are communicative, pro-active, customer oriented and have a positive team spirit
• You speak perfectly Dutch or French. A good knowledge of English is a big plus.

Your Package

• Competitive salary
• Meal expenses
• Company car
• Fuel card
• Hospitalisation insurance
• Group insurance
• Mobile phone subscription
• Homeworking possibilities
• Cafetaria plan
• Intellectual properties possibilities
• Eco vouchers
• Seniority days