For my customer located in the Walloon Brabant I'm continually looking for FREELANCE TRILINGUAL service desk and Onsite support engineer. This consultancy company is a specialist in big scale rollout projects and other big, the advantage for you is to work in big end-customers IT environment (15-20K computers) and grow in skills in a wink of the eye wink of the eye.
The CEO of the company insists on the conviviality aspect of the job, so even as freelancer/contractor you are part of the family and Everyone know each other.
You will absolutely not be considered a number. By the way, the company has +/- 100 IT employees and 70 freelance/contractors.
The management is easy to reach and your next certification can be paid by them if you don't invoice on that day.
The responsibilities (other jobs for 2/3rd Line are also available)
- Analyse and solve problems Second Line
- Helping users.
- Solve individually documented and undocumented problems, and interpret certain situations to give the solution.
- In case of non-resolution of the problem or for cases outside their competence that are not in the Knowledge Database
- The Knowledge Database, dispatch the problems that cannot be solved immediately to the Expert IT-Services Engineers or IT-Solutions Engineers / Developers.
- Knowledge Management
- Transfer knowledge (of the customer, the business, the technique, the offer, the method and the reusable reusable components).
- Establish the technical part of the reusable material (precise and complete documentation).
- Update the Knowledge Database.
- Develop your knowledge:
- By participating in seminars
- Through technical trainings
- Reading specialized magazines, brochures, etc.
- Via newsgroups / knowledge databases
- Administrative management
- Completing activity reports and diaries in a timely manner and in accordance with the guidelines in the company.
- Where applicable, complete real-time reporting and incidents in the incident management tool, including subcontractor interventions.
- Ensure the finality of each hardware change following an intervention/installation/migration, to ensure that the hardware inventory or software license is updated for the proper maintenance of the computer fleet.
- Regularly update personal resume.
- If required by the operation of the department or organization as a whole, additional duties temporary may be added.
You profile
- Ability to assess a situation, develop alternative solutions and to take action.
- Approaches a less complex situation or problem in the course of his/her from several points of view; gathers information from several sources.
➢ Distinguishes between important elements and details; perceives connections.
➢ Develops a workable solution and puts it into practice.
- Responds in a controlled, appropriate and effective manner to stressful situations, even when they occur in new environments.
- Relativizes obstacles that complicate work.
- Demonstrates composure in relation to his/her environment.
Verbal Communication :
- Ability to express ideas and opinions in clear language so that the message is that the message is understood by the target group.
- Can convey simple messages in a fluent, correct and structured manner to small groups of people, even if they do not have the same background as him/her.
- Ability to defend one's own opinions and own vision in a constructive manner.
- Defends own opinions, also towards colleagues/colleagues with expertise, experience and/or seniority.
- Ability to discern ideas, feelings and concerns of others, to understand and others, to understand them and to take them take them into account.
- Perceives not only the clear and explicit signals of others, but also understands their thoughts, feelings and concerns in general terms.
Degree: Bachelor or equivalent experience
- Experience: 2-3 years
- Knowledge:
Languages: spoken and written FR/NL, spoken UK
- Problem solving
- Balance/stress resistance
- Ability to control emotions, react in a balanced
- Uses correct language.
- and to continue to function well under pressure.
- Expresses opinions in 'face-to-face' contacts.
- Adapts his/her own behaviour to it.
- function properly under pressure.
- Assertiveness
- Empathy
The offer
An IT local player specialised in big scale IT workplace project
Great environment to grow your skills on the next level and practice your languages skills