FREELANCE TRILINGUAL Service desk

For my customer located in the Walloon Brabant I'm continually looking for FREELANCE TRILINGUAL service desk and Onsite support engineer. This consultancy company is a specialist in big scale rollout projects and other big, the advantage for you is to work in big end-customers IT environment (15-20K computers) and grow in skills in a wink of the eye wink of the eye.

The CEO of the company insists on the conviviality aspect of the job, so even as freelancer/contractor you are part of the family and Everyone know each other.

You will absolutely not be considered a number. By the way, the company has +/- 100 IT employees and 70 freelance/contractors.

The management is easy to reach and your next certification can be paid by them if you don't invoice on that day.

The responsibilities (other jobs for 2/3rd Line are also available)

  1. Analyse and solve problems Second Line
  • Helping users.
  • Solve individually documented and undocumented problems, and interpret certain situations to give the solution.
  • In case of non-resolution of the problem or for cases outside their competence that are not in the Knowledge Database
  • The Knowledge Database, dispatch the problems that cannot be solved immediately to the Expert IT-Services Engineers or IT-Solutions Engineers / Developers.
  1. Knowledge Management
  • Transfer knowledge (of the customer, the business, the technique, the offer, the method and the reusable reusable components).
  • Establish the technical part of the reusable material (precise and complete documentation).
  • Update the Knowledge Database.
  • Develop your knowledge:
  • By participating in seminars
  • Through technical trainings
  • Reading specialized magazines, brochures, etc.
  • Via newsgroups / knowledge databases
  1. Administrative management
  • Completing activity reports and diaries in a timely manner and in accordance with the guidelines in the company.
  • Where applicable, complete real-time reporting and incidents in the incident management tool, including subcontractor interventions.
  • Ensure the finality of each hardware change following an intervention/installation/migration, to ensure that the hardware inventory or software license is updated for the proper maintenance of the computer fleet.
  • Regularly update personal resume.
  • If required by the operation of the department or organization as a whole, additional duties temporary may be added.

 

 

You profile

  • Ability to assess a situation, develop alternative solutions and to take action.
  • Approaches a less complex situation or problem in the course of his/her from several points of view; gathers information from several sources.

➢ Distinguishes between important elements and details; perceives connections.

➢ Develops a workable solution and puts it into practice.

  • Responds in a controlled, appropriate and effective manner to stressful situations, even when they occur in new environments.
  • Relativizes obstacles that complicate work.
  • Demonstrates composure in relation to his/her environment.

Verbal Communication :

  • Ability to express ideas and opinions in clear language so that the message is that the message is understood by the target group.
  • Can convey simple messages in a fluent, correct and structured manner to small groups of people, even if they do not have the same background as him/her.
  • Ability to defend one's own opinions and own vision in a constructive manner.
  • Defends own opinions, also towards colleagues/colleagues with expertise, experience and/or seniority.
  • Ability to discern ideas, feelings and concerns of others, to understand and others, to understand them and to take them take them into account.
  • Perceives not only the clear and explicit signals of others, but also understands their thoughts, feelings and concerns in general terms.

Degree: Bachelor or equivalent experience

  • Experience: 2-3 years
  • Knowledge:

Languages: spoken and written FR/NL, spoken UK

  • Problem solving
  • Balance/stress resistance
  • Ability to control emotions, react in a balanced
  • Uses correct language.
  • and to continue to function well under pressure.
  • Expresses opinions in 'face-to-face' contacts.
  • Adapts his/her own behaviour to it.
  • function properly under pressure.
  • Assertiveness
  • Empathy

 

 

 

The offer

An IT local player specialised in big scale IT workplace project

Great environment to grow your skills on the next level and practice your languages skills