• If someone has a technical problem or an IT question, you are ready to help them out. Whether it’s via phone or email, you can find a solution to every problem!
• Thanks to the ticketing system, you keep a clear overview of all problems and user questions. You log the different problems in the CRM system.
• Most issues you can fix right away. When you encounter a more complex problem, you don’t hesitate to ask your second line colleagues for help.
• You make sure all (security) updates are done on time.
• There’s always room for improvement in customer support and systems management. You proactively brainstorm about possible improvements, and you’re not afraid to speak your mind.
• You know how to work with different IT systems such as Exchange, SQL, ISA, Active Directory, antivirus, anti-spam, back-up, switches, telephony …

Profile:

• Preferably, you have a degree in IT. If you don’t have an IT degree, but you do have a strong interest in this sector, you are definitely also a viable candidate.
• Your motto is: teamwork makes the dreamwork. But you can also work well on your own.
• The Microsoft environment doesn’t have any secrets for you. You also have some general knowledge of networking software (Windows 10 / server 2012-2016-2019, Cisco, Routing, Switching …)
• You’re great at analyzing problems.
• You are très communicative in plusieurs talen! You are fluent in Dutch (C1), French (B2) as well as English (B1)
• You are always looking to learn more about new technologies and trends.

Offer:

You will tackle challenging projects at big and international clients in Belgium. We already have some great references from clients such as Proximus, Telenet, KBC, Colruyt, SD Worx, Johnson & Johnson, European Commission …
Our inhouse learning & development team makes your growth and development their priority. You’ll discuss what trainings you should follow and what certificates you should obtain with our learning officer.
Our learning & development team also supports you in the long run. You tell us what your ambitions are, and together with our learning officer you’ll create a career plan.
With our well-being program, we strive to focus on your health and mental well-being. There are tons of initiatives with which we’ll help you to become a motivated and energized team player.
We think it’s important for you to get to know all of #teamAUSY. To help you with this, you’ll be invited to many corporate events.
We’ll also offer you an extensive salary package with many tailor-made fringe benefits.