For our customer we’re looking for a Service Manager. As Service Manger you'll be responsible for :

- The different infrastructure and connectivity projects
- Monitoring and reviewing the service performance of the different vendors and partners
- Acting as SPOC toward the different stakeholders internal and external
- The overall project planning, budget and progress reporting
- Motivating, steering remote resources and secure that execution happens when it comes to to-do’s and tasks
- Deep diving into technology issues when needed. Aim is to solve project roadblocks as a team

Your backgound and experience :

• You have 4+ years of experience in Project Management and IT service management
• You have a great affinity in the technology area of security
• You are effective in managing priorities and meeting deadlines in a fast-paced environment
• You are familiar with ITIL 3.0
• You are a service minded person with excellent communication skills. You can guide an IT conversation with non-IT people
• You have worked in a multinational environment and are able to work with virtual teams
• You have experience with Stakeholder management in a manufacturing environment
• In addition, you are experienced in managing external service providers operationally and tactically
• You have experience in managing multidisciplinary projects
• Demonstrated commitment to quality and continuous improvement
• Good organizational, planning and follow-up skill
• Good command of Microsoft Office Suite

Personality Requirements :

• Strong interpersonal skills, including collaboration and willingness to make changes based on feedback
• Good communication skills, result oriented, good team player and innovative person
• Positive attitude and ability to solve problems
• Strong Leadership skills
• Fluency in Dutch & English (oral and written is a must)