CONTEXT                                                                                                                

As an in-house provider, the scope of responsibilities of AXA GO Workplace & Network Products is to:

• Provide and manage a high performance workplace for all AXA employees

• Provide application services to Chief Information Officers (CIOs) and their IT teams to support AXA’s business

• Manage the IT foundation of all our partners, with the delivery of global infrastructure services

• Be the first line of defense in terms of IT, security and risk management

• Contribute to position IT within the AXA Group as a key player for reducing our carbon footprint

AXA NETWORK GLOBAL SERVICES

AXA Global Services is responsible to deliver Global services to all AXA employees throughout the world. Global Services operations are mainly located in India, but target is to deliver 24/7 support hours from various locations, leveraging on local expertise.

Network Global Services is ultimately accountable for the delivery of the AXA Global Backbones, the Global Video Services, and the off-shored Network Services support which includes data centres, firewalls, regional WANs, VPNs, proxy and load balancer technologies in parallel with some voice support. 

MAIN MISSION

This position will be responsible for the service delivery of all network services provided by Network Global Services to the Axa regions and AXA entities, including those services that are provided by third parties.

KEY RESPONSIBILITIES                                                                                                

• Ensure Network Global service availability and performance targets are met

• Management and governance of third party vendors & suppliers

• Deliver service reporting for Network Services

• Work with the Axa Market and AXA entities to deliver new services

• Develop, enhance and transform or change existing services

• Management of the internal project portfolio for Network Global Services

• Ensure the services delivered meet the regional and global requirements and standards

• Build and maintain strong business relationships at a strategic level with customers

• Provide escalation support for incidents

• Liaison with Market Services Managers

• Delivery of global governance of services in scope

JOB DIMENSIONS

• Full time position requiring normal business as well as some after-hours accessibility in event of emergencies and/or executive management escalation

• Peer locations include all global AXA sites; some business travel will be expected

PROFILE :

Experience : 

• Experience of Network Service delivery in a large Corporate environment (with ITIL preferably)

• Experience managing competing priorities and ability to work in team or independently

• Experienced with Network Incident and Problem Management

• Experience in change management, communication activities and mediation

• Experience and understanding in the management and rollout of process and organisation change

• Experience in developing new Network services at Service Management level

• Experience with audit, compliancy & security matters for Network scope

• Experience in driving Service Improvement Plans / QoS initiatives

• Strong experience of managing supplier and service provider relationships

Skills :

• Excellent written, oral communication and interpersonal skills

• Strong customer focus

• Ability to communicate at all levels

• Ability to manage service budgets and drive cost efficiencies

• Proven analytical, evaluative, and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Showing an individual flair, having a component of imagination and original thinking

• Self-motivated and confident in own thinking and decisions

• Proven track record of working globally in a large organisation

• High adaptability and flexibility

• Strong proficiency with the English language for verbal and written communications is mandatory

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.