As part of the IT Tooling Team, the Junior ServiceNow Engineer will develop new modules and maintain existing ones in the innovative SaaS platform ServiceNow.

Role:

He/she will perform -after a training track - development and programming tasks, instance configurations, troubleshooting, monitoring, instance testing, and contribute to the design of the technical solutions.

Where needed, business processes will be fine-tune based on best practices (ITIL, Prince2, …).

• Work on the ITBM roll-out for Antwerp terminals & regional together with current team
• Defines sprint planning alongside your team
• Ensures commitments made to customers are met through the platform
• Implements technical solutions and maintain them
• Designs and builds processes in the ITSM, ITBM, Self-Service and Security domains
• Successfully engages with technical & business users
• Works on the backlog of the target ServiceNow platform

He/she maintains and updates expertise and understanding of trends in common IT Technologies, s.a. Virtualization, Cloud, Networks, Databases and tooling in continuous delivery, security and monitoring integrations.

This role reports to the IT Tooling team lead and is part of the ATS Digital Shared Service Center.

Your profile:

• Education: Bachelor’s degree in computer sciences, engineering or equivalent education/experience
• Experience: Basic JavaScript knowledge

A plus, but not necessary would be:

• Basic knowledge of JSON, SOAP/REST
• Experience in working in an Agile/SCRUM/DevOps environment is an asset, not a must
• ITIL knowledge
• Experience of ServiceNow, understanding of ITSM and ITBM modules in ServiceNow       
• Languages: Excellent knowledge of Dutch & English (spoken and written)

Competencies:

• Team player
• Excellent communication skills
• Customer oriented
• Eager to learn new technologies

The offer:

The PSA Group participates in port projects across Asia, Europe and the Americas with flagship operations in PSA Singapore Terminals and PSA Antwerp. As the port operator of choice in the world's gateway hubs, PSA currently processes some 220,000 containers per day, which amounted to a total for 2018 of 81 million TEUs (twenty foot equivalent units). The terminal in Singapore accounts for almost half of this volume.

The Belgian PSA Antwerp, PSA’s largest investment outside of Singapore, processed around 10.3 million TEUs in 2018. PSA Antwerp is referred to as the PSA group’s second flagship.

In Antwerp, PSA operates 3 container terminals: MPET at Deurganck dock (a joint venture between PSA Antwerp and TIL), Noordzee Terminal and Europa Terminal). Over 80% of all containers coming into Antwerp, pass through one of these terminals.