Junior Service Level Manager

A job at Proximus? You'll find that everything revolves around the idea 'Think Possible'. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

 

The responsibility for the development and operational support of Proximus' Operational Support Systems (OSS) lies within the NBU/NIT (Network Business Unit/Network IT) department.

In this department, the NSA (Network Service Activation) domain works on the architecture, design, implementation and operational functioning of the applications, used for the provisioning and repair of the fixed and mobile services (Voice, TV, Data & Internet, OTT, ...) offered on the Proximus network and service platforms for the different customer segments within Proximus.

For our domain we are looking for a Junior Service Level Manager who can strengthen our operational team.

Job description

• As a Junior Service Level Manager, you will be responsible for the correct operational functioning of the IT applications.
• You monitor the service levels and the KPIs of your applications. Where necessary, you will adapt the SLAs and KPIs to the changing business environment.
• Proactively and reactively deal with problems and complaints related to the service provided. Analyse, interpret, and collect these to develop a final solution.
• In case of major incidents, you will be the point of contact and monitor this closely. You also ensure clear communication with the business and other stakeholders.
• Applying the various ITIL processes is part of the duties of a Service Level Manager. Think of incident management, problem management, change management, business continuity, proactive operational monitoring, management of operational documentation and processes.
• If necessary, you will draw up an improvement plan to improve and guarantee the quality and availability of your applications.
• You will report on KPI evolution, application usage and trends of incidents and problems.

   

 

 

Profile

• Bachelor or master (preferably in an IT direction) or equivalent through experience
• You are just graduated, or you have a work experience up to 5 years.
• Analytical and assertive, strongly customer and solution oriented
• Broad technical IT knowledge
• Very strong in organizing and documenting
• You are motivated and willing to learn
• You are organized, systematic and orderly
• You are stress resistant
• Fluent in Dutch and/or French and advanced knowledge of English
• Knowledge of ITIL processes is a plus

 

Naturally we have a competitive salary package for you. But there is so much more!

• We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
• We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
• We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
• We are, of course, committed to sustainability. What else did you think?
• We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
• We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
• We put our customers first. And because we are all customers somewhere, you already know what that means. That's good.
• And the ever-important work-life balance? We keep it in the right place.

 

In a nutshell … We offer you a job full of opportunities to grow and learn, a job that will push you forward, as you shape the digital future with us. And in doing so, you might achieve more than you thought possible. Are you a professional who thinks like this? Someone who sees solutions where others only see obstacles. Then you are a talent that can still grow with us. Every day.