Computacenter Belgium is looking for an IT Service Desk Engineer Leuven

Who We're Looking For

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software experience and great softskills?
If so, then we would like to discuss your next career move! 

We have an opportunity for an IT Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our Key Customers.

What You'll Do

Working as part of a dynamic team you will provide onsite and remote support at different locations.

Some of the daily activities are:

• You will be providing 1st or 2nd line user support via ticketing system, email, chat and phone
• You will analyse incidents, problems & service requests. 
• You propose solutions and help in implementing them. 
• You will be responsible for escalation and follow up
• This is a challenging position for candidates with the capabilities to learn quickly and enhance their technical and personal skills to the high level required

What You'll Need

• Bachelor's Degree in Computer Science, or equivalent by experience
• Experience in a Service desk or Support environment role
• Good knowledge of the most used IT tools
• Able to follow up on incidents & to set priorities
• Flexible & willing to adjust to different client environments and needs
• Service minded and result-oriented
• Structured and a fast learner
• Very good communication skills: Fluency in Dutch, French and English is required

Technical skills:

• Excellent knowledge of Windows 10 and standard Office applications
• Good knowledge of Desktop and Laptop hardware environments
• Good knowledge of mobile : OS : IOS, Android
• Basic Networking/Server administration

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here is what you can expect working at Computacenter: 

• An attractive salary package and benefits
• A flexible work environment and hybrid way of working where possible.
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
• Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – winning together
• The opportunity to work for a company where people matter