For one of our clients, an IT company located in Flemish Brabant (very close to Brussels), we are urgently looking for an IT Support Engineer.

Main tasks and responsibilities:

1) Routing on-site IT service to the customers’ premises, for both hardware- and software-related service.

• To diagnose, locate and first-level troubleshoot hardware malfunctions in the office, including but not limited to computers, printers, network equipment, connection between devices, network connections, etc.
• To install/re-install business operating systems (Windows system, MAC IOS, Microsoft 365 software, auto-cad, adobe and customer ERP user terminal applications, etc.) for customers.
• To reset and repair common office software (Internet browser, email software, network domain, VPN, anti-virus software, etc.).
• Data backup or migration upon customer request.
• To coordinate with customer for the third-party supplied hardware and software malfunctions.

2) Remote support via telephone calls, remote access via professional license (mainly teamviewer) in order to troubleshoot IT-related issues raised during office hours.

3) Other routing check-up for network equipment in customer server room, and other engineering tasks assigned by management.

Profile:

Education:

• At least a Bachelor’s degree in TCP/IP/computer science technologies.

Professional experience:

• Ideally at least 3 years’ professional experience in a similar position.

Technical skills:

• Familiar with WAN technologies, knowledge of corporate-level network architecture and IP technology.
• Familiar with LAN technologies, knowledge of building-level LAN architecture.
• Familiar with Windows/Mac system, Active Directory, DNS, DHCP, Web server. SQL server, etc.
• Proficient in computer troubleshooting and maintenance.
• Skillful in laptop/desktop, OS and common office software & appliances.

Language skills:

• Perfect command of Chinese
• Very good knowledge of English

Other requirement:

• Belgian driver’s license

Client’s offer:

• A permanent contract in a dynamic IT company
• A challenging job based in Flemish Brabant (very close to Brussels)
• A market-conform salary package
• Possibility of teleworking from time to time