IT Support Engineer

What does a IT Support Engineer do at SPIE Belgium ICS?

Our teams support and facilitate the digital transformation of our corporate and enterprise customers all over Belgium. SPIE Belgium ICS designs, operates and integrates tailored ICT solutions in the areas of Workspace, IT Security, Datacenter & Cloud, Printing & Document Management and IP Connectivity.

 

As an IT Support Engineer for the ICS Division of SPIE Belgium, you provide remote or on site IT support to our customers. You will advise and provide quality technical support to our customers, through our managed services, projects and consultancy.

In which areas will you outperform?

  • You are responsible for incoming calls or on site activities related to ICT requests, incidents and problems.
  • You respond to user requests, identify and analyse the problems and you try to find a solution.
  • Your excellent soft skills combined with your broad technical interests allow you to provide quality IT support to your customers
  • You follow ITIL best practices and use the supporting ITSM tooling to create, update and resolve tickets
  • You work closely with other resolver groups to successfully resolve IT support tickets
  • You are a team player who helps deliver projects (migrations, roll-outs, …) to our customers
  • You follow the evolutions in technology and services and enjoy growing your competenties and certifications, aligned with our strategic direction and supported by our various training possibilities. You share this knowledge with your colleagues in our Competence Centers and by writing knowledge articles.

 

What makes you so SPIE?

You have a real solution-oriented spirit. Motivated by challenges and the achievement of your objectives, you are available to our clients while demonstrating empathy and active listening skills. This is your secret to achieve exceptional follow-up and impress our clients. These qualities are of course in addition to all your IT skills, which are the essence of your job.  

 

  • You have a minimum of 2 years of proven experience in a similar role
  • You are proficient in Dutch, French and English.
  • You combine a broad basic knowledge of IT with excellent soft skills.
  • You are curious by nature and an affinity for technology
  • You have excellent oral and written communication skills
  • You can think outside of the box
  • You are eager to learn, analytical and dynamic
  • You combine flexibility and teamwork
  • You are customer-minded and proactive

Why choose SPIE?

You are choosing a sustainable future, an exciting career full of challenging assignments and projects, and opportunities for development in a family-like atmosphere with an employer who has already been certified "Top Employer" 14 times. SPIE is part of a strong European group that is building a better world of smart cities and efficient buildings, energies and industries.  

But that's not all. You can count on :

 

  • A permanent contract.
  • A competitive monthly salary with extra-legal benefits (company car, commission plan, group and hospitalisation insurance, etc.).
  • 1800 colleagues who listen to you, help you and enjoy talking to you.
  • A 'good morning' every day
  • An integration process that will quickly put you at ease.