For one of our client located in Brussels, we are looking for a bilingual FR/NL Service Desk Agent.
First 2 months on-site presence is necessary for training-purposes.
Your challenge
Primary Tasks and responsabilities:
- 1st line support by phone and ticketing service using the internal tool for remote desktop management & compatible tasks.
- Timely solution to issues problems and/or requests from the end users. Dispatch, release the irrelevant alarms using the tool or by phone in case of overload.
- Risk analysis and Escalation of ongoing issues in collaboration with Service Desk Expert/Lead/Manager to the 2nd line support or relevant. Documenting the actions taken and lessons learned.
- Assistance on quality assurance & follow-up with the internal customers in case of major incidents in collaboration with Service Desk Team manager. Proving all the necessary documentation and communication making sure the risks remain limited/problem is solved.
Secondary Tasks and responsabilities:
- Reporting & documentation by sourcing the internal FAQ and quick reference guide.
- Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.
- Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer's experience. Share your expertise internally to ameliorate the internal tool/service delivery of the department.
Your profile
- At least 1 years of experience as 1st Line Support
- Excellent verbal communication skills in french and dutch, bi-lingual requirement is a must
Any other language is a plus
- Good knowledge of PC
- Very good knowledge of Windows 8 & 10, VCM, DameWare, Active Advisory, Exchange, Print Management, Ticketing, Stock Management
- Good knowledge of Networking & Patching
If you are interested in this opportunity as an employee or freelance, feel free to contact us and join Genesis Consult today !
Should you not receive our feedback within two weeks time, please consider your application closed.