Our Customer in the telecom business is currently looking for someone who can join the helpdesk of their call center.

As a Helpdesk ICT Technician, you will have the following responsibilities:

• handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
• ensure the correct dispatching to the various technical departments
• inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
• ensure a good follow-up of the interventions in the field
• report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Degree & Experience

• technical education in higher education or equivalent experience

Technical skills

• Office 365

Attitudes/Behavior

• open and flexible
• team spirit
• creativity
• self-sufficient
• flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages

• bilingual dutch and french
• knowledge of English is an asset