Main tasks:

• Performing daily checks based on written procedures
• Working in project activities for in-house development
• Handling Tickets assigned to the Infra Service Desk by the different support groups
• Manage accesses to file shares, mailboxes, response groups, …
• Maintain Service quality levels, overseeing diverse and complex customer service events that require drive and focus to resolve.
• Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
• Maintain system documentation. support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
• License server management
• Microsoft App-V management

Working Conditions:

• Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.

Required qualifications :

• Service and proactive Minded
• Ability to multi-task and adapt to changes quickly
• Very good spoken and written knowledge of English and French
• Punctual, meticulous, and reliable
• Good knowledge of Microsoft C# and Microsoft .NET
• Hands-on experience of Microsoft App-V is an asset
• Hands-on experience of Skype for Business 2015/2019 is an asset
• Hands-on experience of Microsoft Exchange 2016 is an asset
• Experience with MS Powershell v3.0 and v4.0
• Analytical and systematic approach to problem solving
• Experience with European Commission is an asset
• ITIL V4 foundation certification is an asset
• Ability to troubleshoot in complex environments and quickly identify root cause

Desired qualifications:

• Microsoft certifications, including MSCE, etc.
• Very good knowledge of Microsoft C# and Microsoft .NET
• Good knowledge of Microsoft PowerShell
• Basic knowledge of SQL/Oracle
• Microsoft App-V 5.0 experience
• Previous experience with Mobile Device Management solutions
• Experience with Skype Online and/or Microsoft Teams is a plus
• Excellent written & verbal skills EU languages
• Attention to detail
• College degree or 5+ years’ experience in complex IT environments